This lesson plan teaches learners to prepare a written commentary for an oral presentation in order to conduct a tour of a local tourist site. It is the second of three lesson plans created to assist local tour guides give effective site tours. Prepared by ESL (English as a Second Language) teachers, it is geared to well-educated individuals who had careers in the tourism industry.
This lesson plan teaches learners how to deliver a prepared commentary of a local tourist site. It is the third of three lesson plans created to assist local tour guides give effective site tours. Prepared by ESL (English as a Second Language) teachers, it is geared to well-educated individuals who had careers in the tourism industry. Suggested teacher resources and classroom materials are listed.
This lesson plan teaches the use of graphic organizers to develop oral presentations. It is the first of three lessons created to assist local tour guides give effective site tours. Prepared by ESL (English second language) teachers, it is geared to well-educated individuals who had careers in the tourism industry. Suggested teacher resources and classroom materials are listed.
Interact with the three customer types in a Retail setting
This lesson plan teaches retail sales associates to interact with the three customer types in a retail setting - those with security needs, social needs and results needs. It is the second of two lesson plans created to improve customer service skills. Prepared by ESL (English as a Second Language) teachers, it is geared to individuals wishing to pursue a position in retail who may or may not already have experience.
This lesson plan teaches retail sales associates to identify three customer types - those with security needs, social needs and results needs. It is the first of two lesson plans created to teach improved customer service in a retail setting. Prepared by ESL (English as a Second Language) teachers, it is geared to individuals wishing to pursue a position in retail who may or may not already have experience.
This lesson plan is one of several on a banking theme for customer service representatives in Financial Services. The lesson task, prepared by ESL (English as a Second Language) teachers, asks learners to review bank lending practices in order to determine the eligibility for a bank loan.
Give advice and respond about Bank Accounts and Service Fees
This lesson plan is one of several on a banking theme for customer service representatives in Financial Services. The lesson task, prepared by ESL (English as a Second Language) teachers, asks learners to give advice and respond to questions about bank accounts and service fees.
Provide information and instructions to clients for daily bank transactions
This lesson plan is one of several on a banking theme for customer service representatives in Financial Services. The lesson task, prepared by ESL (English as a Second Language) teachers, asks learners to provide information and instruction to clients for daily banking transactions.
This lesson plan teaches safety in the workplace for front line labourers in Processing, Manufacturing and Utilities. The lesson task, prepared by ESL (English as a Second Language) teachers, is to read a bulletin on back safety. Suggested teacher resources and classroom materials are listed.
The two Essential Skills required are: Oral Communication, and Reading.
