Essential Skills Training - LLEO

This document, part of a series developed for use in adult upgrading programs, uses Essential Skills as the basis for a curriculum designed to help people prepare for jobs in the retail sector. There is a corresponding guide for practitioners.

This practitioner’s guide is part of a series of Essential Skills occupational curricula developed by Quinte Literacy Group and Literacy Link Eastern Ontario (LLEO) for adult upgrading programs and is designed to be used with the corresponding learner’s document.

This document is part of a series of Essential Skills occupational curricula developed by Quinte Literacy Group and Literacy Link Eastern Ontario (LLEO) for use in adult upgrading programs. It is paired with a corresponding practitioner’s guide.

This practitioner’s guide, part of a series of Essential Skills occupational curricula developed by Quinte Literacy Group and Literacy Link Eastern Ontario (LLEO) for adult upgrading programs, complements the material contained in the corresponding learner’s document.

This document is one of a series of Essential Skills occupational curricula developed for use in adult upgrading programs. There is a corresponding guide for practitioners.

The authors have divided the material into six modules: an introduction to call centres; professionalism; customer service; telephone skills; computer skills; and health and safety.