Plain/Clear Communication

Going to the Doctor: You can do it! (2010)

Written in clear language, this guide helps to make dealing with the health-care system a less intimidating experience.

The authors cover such topics as when to go to the doctor; making and keeping appointments; preparing for an appointment; answering the doctor’s questions; and taking prescribed medications correctly.

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2013-10-01

Reducing Risk/ Protecting People: An Annotated Guide to Risk Management Resources (2013)

Developed as part of Community Literacy of Ontario’s Reducing Risk/Protecting People project, this guide lists 42 different resources, including websites, articles, handbooks, videos, webinars, and podcasts.

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2013-09-30

How to hire the right person : Part 5 – Evaluating the Candidates [Video – 4:10] (2013)

This is the final installment of a five-part video series designed to help employers navigate the hiring process. It focuses on evaluating interviewees and on what to do during the interview.

The narrator encourages employers to put the candidates at ease by explaining the interview process, then following that process. Employers should encourage the job applicant to do 90 percent of the talking in the interview.

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2013-09-20

How to hire the right person: Part 4 - Preparing for the Interview [Video – 4:35] (2013)

This is part four of a five-part series on the hiring process, offering advice to employers on hiring the right person for a job.

The best interviews are based on good job descriptions and job advertisements, the narrator says. She encourages employers to plan their questions in advance, and focus on open-ended questions that will help candidates demonstrate why they are suitable for the job.

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2013-09-10

How to hire the right person: Part 3 – Job ad [Video – 2:44] (2013)

This is the third video in a five-part series designed to help employers with the hiring process. Here, the focus is on creating a job advertisement.

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2013-09-05

How to hire the right person: Part 2 – Job Description [Video - 3:06] (2013)

In this video, the second in a five-part series about the hiring process, the focus is on preparing a job description.

The narrator offers tips for clarifying the description by determining what tasks will be included in the job; which skills the successful candidate needs; and what training the employer is prepared to offer. The video includes a link to a downloadable Essential Skills activity sheet to help with the task.

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2013-08-28

How to hire the right person: Part 1 - Introduction [Video - 3:33] (2013)

This is the first in a five-part series of videos designed to help employers find and hire the right employee. It offers both an overview of the series and some general advice on the hiring process.

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2013-08-21

How to hire the right person: A Guide for Employers (2013)

This guide has been designed to help employers manage the process of finding and hiring the right person for a job.

In their introduction, the authors note that hiring the right person will help an organization grow, while hiring the wrong person can cost both time and money. To hire the right person, it is important to allow enough time, and to use a sound approach to hiring.

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2013-08-13

Easy Does It! Plain Language and Clear Verbal Communication Training Manual (1998)

This manual was developed for health providers by the national literacy and health program of the Canadian Public Health Association (CPHA), which worked in partnership with 26 national health associations to raise awareness about the links between literacy and health. It offers information, tips, techniques and stories to help health-care workers improve the way they communicate with patients.

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2013-07-05

The SCALES Essential Skills Resume Statement Tool (2012)

This guide is one of the tools created through the SCALES (Supporting the Canadian Advancement of Literacy and Essential Skills) project, a three-year initiative designed to develop tools and best practices to help practitioners working with unemployed and low-skilled workers to incorporate a Literacy and Essential Skills (LES) approach into their work.

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2013-06-17

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